Covid-19 Travel information
We’re delighted to be welcoming passengers through our airport.
Before you arrive
Arriving at the airport
While you're here
If you’re familiar with the airport, you’ll see a number of changes since your last visit. We’ve taken expert advice and made these changes in line with the latest official guidance, to create a safe environment for everyone to travel through.
But don’t worry – we haven’t forgotten what makes London City Airport so popular. At every step, we’re working hard to make your journey as quick and easy as possible.
Frequently Asked Questions:
|I am due to travel soon but think I may have early symptoms of COVID-19. What should I do?||Passengers are reminded not to travel to the Airport should they or anyone in their household be displaying any symptoms. Should you be in doubt, please consult the following information here.|
|Is travelling to the airport by private car recommended?||Whilst normally we advocate arrival at the airport via public transport, we understand that you may prefer to arrive in the comfort and safety of your own car. This is recommended where possible and our car parking facilities offer a fully contactless experience. For the best rates, we recommend you book in advance on our website.|
|I’m travelling to London City Airport – Do I need to wear a mask inside the terminal?||Yes, London City Airport require all passengers over the age of 11 to a wear a mask when inside the terminal building. For any passengers who do not have a mask, the Airport will provide one. Masks are also available for purchase from vending machines situated in the DLR corridor. If a passenger has a medical condition or disability that makes wearing a mask difficult, they are exempt.|
|Do I need to be socially distant at the airport?||Passengers are required to maintain social distancing from other passengers not in their household grouping. Our friendly branded signage will help guide you through the terminal, with your safety at heart. Again, passengers and staff are required to wear face masks at all times within the terminal. Face masks reduce the risk of COVID-19 transmission where social distancing is not possible within the terminal environment.|
|I’m planning to drop off / pick up a friend / relative at the airport. Is this still allowed?||Yes, you may pick up and drop off passengers outside of the terminal building in the allocated car parks. However, only passengers who are travelling are permitted to enter the terminal building. If you prefer to use your own vehicle and park at the airport, you can book your parking with us here.|
|Is there a quarantine period when I land in the UK?||When arriving in the UK, You must self-isolate for 10 days because of coronavirus. You’ll also need to provide the following: a completed Passenger Locator Form and proof of a negative coronavirus test. For more information on travelling to the UK please visit Border Control.|
|Is there a Covid-19 test centre at London City Airport? And what are the requirements for my destination?||Yes, we have our own test centre within the Check-in area. Many destinations now require passengers to provide a negative COVID-19 PCR test on arrival. The type of test required varies depending on the destination, however usually it is necessary to take the test at least 48-72 hours before arrival at your destination. For further details of available tests and pricing, please click here. Please note all tests must be booked online in advance.|
|Should I arrive earlier for my flight because of the new restrictions?||There is no need to arrive any earlier for your flight. We would suggest allowing yourself a minimum of 35 – 40 minutes before your flight. Please ensure you have all your documentation ready when you arrive at the airport, including any COVID-19 – 19 tests which will be required to travel. For information on how to book a COVID-19 test, please click here.|
|Can I take hand sanitiser gel through airport security, and where should I keep it?||Please note that hand sanitiser gel is widely available at stations throughout our airport. Should you wish to bring your own, yes, hand sanitiser is allowed through security, as long as it’s under 100ml. With any liquid, gel and paste, this should be packed into your hold baggage where possible. If carried in hand luggage, it should be packed into a sealed, clear plastic bag. Clear plastic bags are available to use just before you enter security. This must be placed into the tray at security.|
|Can I take anti-bacterial wipes through security in my hand luggage?||Anti-bacterial wipes are not considered liquids and can be taken through security. You do not need to put wipes in your liquids bag.|
|I will be travelling with someone who needs assistance. Is this still available?||Yes, London City Airport is still able to provide passenger assistance when travelling through the airport. For information regarding special assistance, please click here.|
|Are shops and restaurants open?||Due to current COVID-19 restrictions within the terminal, a limited number of facilities are currently available to passengers. For more information please on available food and beverage options please click here.For other available shops please visit our website.|
|How clean is London City Airport?||Enhanced cleaning regimes are in place throughout the terminal with increased disinfecting of regular touch points such as handrails and buttons. We are proud to recently have been awarded the ACI Health Accreditation Standard in response to our extra efforts. Passengers are reminded of the importance of regular hand hygiene; hand sanitiser is available throughout the terminal for passengers to use.|
|I need to amend my car park booking – how do I do this?||Please contact our customer support number on 0344 332 1237|
|What happens if my flight doesn’t go ahead? What should I do?||Due to COVID 19 restrictions some changes may occur to flight programmes. Airlines will be contacting customer in advance should this happen. Alternatively, you can contact your airline directly for more information.|
To help you keep a safe distance from other passengers, especially in waiting areas of the airport, seating areas are clearly marked.
As we’re always keen to embrace technology that makes us more effective and improves your experience, we’re using the latest crowd-tracking module from our long-term partners CrowdVision. This helps us monitor social distancing so we can quickly spot areas with a high concentration of passengers and direct them to quieter areas.