Need some extra support to use the airport?
We’re here to make your experience as comfortable as possible.
If you need any extra support while you’re here, we can help at every stage.
Getting to taxis, DLR and other public transport
Car parking and drop-off
Check-in and security screening (we can arrange fast-track, separate or alternative screening)
Getting to the waiting area and departure gates
Boarding and getting off aircraft
Collecting baggage
Customs and Immigration
Making connecting flights when in transit
Trained staff, ready to help
We work with the Business Disability Forum to train our teams to recognise signs of non-visible disabilities and anxieties. This helps us adapt and do our best to give each passenger a smooth, stress-free experience at the airport.
Arrange assistance at the airport
When you book your flight, or up to 48 hours before you travel, please let your airline, tour operator or travel agent know what kind of support you’ll need. If you can't arrange this in advance, visit the Information Desk inside our terminal entrance when you arrive.
The Assistance Travel Service number a is (+44) 7867 358938 and the opening hours for the number are:
Day | Hours |
|---|---|
Monday - Friday | 05:00 - 22:00 |
Saturday | 05:00 - 13:00 |
Sunday | 11:00 - 22:00 |
Assisted Travel Meeting Points:
Customer Service Information desk inside the terminal building
The Drop Off zone
Help Point at the main car park
Assisted Travel Service seating area landside (opposite Pret)
Assisted Travel Service seating area in the Departure Lounge (opposite Boots) if you need assistance airside to the gate and/or boarding the aircraft
Request Assistance
You can also contact your airline directly to arrange support during your journey.
Customer Feedback
Alternatively, you can contact us on customerfeedback@londoncityairport.com.
Accessible travel, equipment and passenger guides
By Public Transport
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By Car
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Equipment at the Airport
Mobility Equipment
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Security
Security
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Accessible Toilets
Accessible Toilets
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Web Accessibility
ReciteMe
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Assisted Travel Advisory Group
We strive to offer our passengers a smooth, stress-free experience when travelling through London City Airport. The Assisted Travel Advisory Group meets quaterly to provide independent guidance on how we can improve the service we provide to customers with reduced mobility and hidden disabilities.
The minutes from the last meeting are available below: