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Assisted Travel

Need some extra support to use the airport?

We’re here to make your experience as comfortable as possible.

If you need any extra support while you’re here, we can help at every stage.

  • Getting to taxis, DLR and other public transport

  • Car parking and drop-off

  • Check-in and security screening (we can arrange fast-track, separate or alternative screening)

  • Getting to the waiting area and departure gates

  • Boarding and getting off aircraft

  • Collecting baggage

  • Customs and Immigration

  • Making connecting flights when in transit

Trained staff, ready to help

We work with the Business Disability Forum to train our teams to recognise signs of non-visible disabilities and anxieties. This helps us adapt and do our best to give each passenger a smooth, stress-free experience at the airport.

Arrange assistance at the airport

When you book your flight, or up to 48 hours before you travel, please let your airline, tour operator or travel agent know what kind of support you’ll need. If you can't arrange this in advance, visit the Information Desk inside our terminal entrance when you arrive.

Accessible travel, equipment and passenger guides

By Public Transport

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  • A lift connects Docklands Light Railway (DLR) station platforms with our main terminal

  • Step-free wheelchair access on buses serving the airport

  • Find black taxis with built-in wheelchair access at airport entrance or book mini cabs/chauffeur cars online in advance

  • Learn more about accessible travel with Transport for London

By Car

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  • Blue Badge holders get 30 minutes’ free parking – just follow signs to the Pick Up Area. If someone is giving you a lift, you can get out at the Drop Off Area in front of the terminal.

  • Our Drop Off and Pick Up areas, Long Stay parking and car rental area are accessible from the west via Connaught Bridge, and from the east via Redgrave Bridge/Albert Road.

Equipment at the Airport

Mobility Equipment

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If you travel with your own mobility equipment (such as an electric wheelchair) please tell your airline when booking your flight so they can help you prepare for the journey. Please note our Ambulift and aisle chair can lift a maximum weight of 150kg. 

At busy times we may ask you to wait in the special assistance seating area. This allows our agents to help passengers disembark from arriving aircraft before they escort departing passengers on board.

Web Accessibility

ReciteMe

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London City Airport strives to be a welcoming and accessible place to visit, in person and online. We use ReciteMe technology, with its accessibility toolbar, to make it easier for travellers with disabilities or impairments such as dyslexia, sight loss and colour blindness to access our website content.

Assisted Travel Advisory Group

We strive to offer our passengers a smooth, stress-free experience when travelling through London City Airport. The Assisted Travel Advisory Group meets quaterly to provide independent guidance on how we can improve the service we provide to customers with reduced mobility and hidden disabilities.

The minutes from the last meeting are available below:

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