Last updated May 2023

At London City Airport (LCY) we are committed to protecting the privacy and processing of your personal information while using our websites, products or services. In this policy, we set out how we collect and use personally identifiable information and personal data, including information you provide.

What is personal information?

Personal information is personal data, defined by the EU’s General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Special categories of personal data

Certain data is classified under GDPR and the Data Protection Act 2018 as “special categories”. This includes:

  • Racial

  • Ethnic origin

  • Political opinions

  • Religious beliefs

  • Trade-union membership

  • Genetic data

  • Biometric data

  • Health data

  • Data concerning a natural person's sex life

  • Sexual orientation

  • Other

LCY must ask for your consent to process types of personal data and you must give it explicitly. Where we ask you for personal data that falls into any of the above special categories, we will always tell you why and how the information will be used.

Age of consent

You must be 16 years of age to give consent to provide personal information to use LCY websites, products, services and facilities. If you are under the age of 16, consent must first be given by a parent or guardian.

Why do we collect personal Information?

Sometimes we need information to provide the services you request through our website. We may also need information to meet our legal and regulatory obligations to provide those services. This privacy statement explains data collection and use in those situations. LCY and its affiliated entities are collectively referred to in this Policy as “LCY,” “we,” or “us”. By using our website, products, services and facilities you consent to the collection, sharing and use of information as described here.

Application of this policy

This Privacy Policy applies only to personal information collected by LCY through software or mobile app installations, or use of and visits to LCY websites where this policy is posted. It does not apply to any other information collected by LCY through other means. If you have other agreements with LCY governing LCY products or services, then those agreements dictate the subject matter of those agreements.

As a convenience to our site visitors, we may provide links to other websites not governed by this privacy policy. These linked sites are not under LCY’s control and we are not responsible for the protection and privacy of any information you provide while visiting such sites.

Collecting your personal information

We collect your personal information on our websites when, for example, you register for events, newsletters, reports, software/documentation downloads or discussion groups. Personal information collected by LCY is often limited to your name, email address, language, country or location. It may include other information when needed to provide a service you have requested, or to support your use of our products. LCY may also obtain personal data from third parties in line with Data Protection Act 2018.

We may also automatically collect and store certain anonymised information such as

  • Statistics on your activities on our website: date, time, pages viewed, language preferences and length of time on our website

  • Information about how you came to and used the website

  • Your Internet Protocol (IP) address/MAC address/device identifier, broad geographic location (e.g., country or city-level location) and other technical data collected through cookies, pixel tags and other similar technologies that uniquely identify your browser

For further information on Cookies, please see the Cookies section below.

How we use your personal information

We may use the personal information we collect from you to:

  • Make websites easier for you to use, by not making you enter your personal information more than once

  • Help you quickly find software, services or information

  • Provide you with products or services you have ordered

  • Help us create and deliver content most relevant to you through location customisation, personalised help and instructions, and other ways to personalise your experiences while using the website

  • Contact you to promote our products and services and alert you about product upgrades, special offers, updated information or other new services from LCY. For example, our partners may contact you by email, post or phone.

  • Help us optimise our customer and partner relationship management

  • Improve your user experience with our websites, products and services, both on an aggregated and individual basis

  • Operate our products and services – such as when you create an LCY account

  • Help us troubleshoot any problems you might experience with our products and services

  • Assess your application and communicate with you about it, if you apply for a job vacancy on the site

  • Process your payments and purchases

  • Comply with applicable legal requirements, relevant industry standards and our policies

We will not use personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorised by you.

We may periodically contact you, using the email address or other contact details you have provided, to share promotional or news material about our company and products which we think you may find interesting. To opt-out of marketing from London City Airport, click on the Unsubscribe link in the email you have received.

Sharing your personal information

LCY will only share personal information as needed to perform the uses listed above and will take steps to safeguard personal information. For example, our vendors and partners must keep such personal information confidential and only use it for the purposes intended. LCY does not sell or rent personal information to third parties unless you have given us permission to do so.

LCY may disclose your personal information without notice to:

  • Comply with legal requirements, including any regulation, in relation to legal proceedings or investigations by governmental or law enforcement agencies, including criminal investigations

  • Meet tax or other reporting requirements, including to

  • Comply with legal process served on LCY or the website

  • Protect and defend the rights or property of LCY

  • Act in urgent circumstances to protect the personal safety of users of LCY, its websites, services, product and facilities or the public

Security

LCY will employ reasonable precautions to protect personal information from loss, misuse and unauthorised access, disclosure, alteration or destruction. Such measures may include the use of password protection and restricting access to personal information to those with a legitimate interest in receiving it.

Employees who have access to such personal information are trained in this Policy, advised that they are responsible for fully complying with the privacy principles in this Policy and instructed that violations of these principles shall result in appropriate discipline up to and including termination.

Contacting LCY

Where allowed by law, you may request access to the personal information LCY holds about you. To do this, you can complete this form, email DataProtectionqueries@londoncityairport.com or write to Data Protection Manager City Aviation House, London City Airport, London, E16 2PB

We will respond to acknowledge receipt of your request within 5 working days. If you have a legal right of access, that right also allows you to correct, amend or delete that information when it is inaccurate. If we do hold information about you, we will:

  • Give you a description of it

  • Tell you why we are holding it

  • Tell you who it could be disclosed to

  • Let you have a copy of the information in an intelligible form

There may be circumstances when LCY is unable to provide access to your personal information. We may also deny or restrict access for legally permissible reasons, such as situations where the information:

  • contains references to other individuals and it is not possible to separate out your personal information

  • cannot be disclosed for legal, security, or commercial proprietary reasons

LCY will endeavour to advise you of any reason for denying or restricting an access request.

Cookies

For more detailed information about the cookies we use, read the London City Airport Cookie Policy.

Links to third party websites

This Privacy Policy applies to all London City Airport websites and does not apply to any third-party website you may access from our websites.

Privacy Policy updates and notices

From time to time, LCY may amend this privacy policy to satisfy changes in the regulatory environment, our business needs or the needs of our customers, marketing partners and service providers. Any updates will appear on this page. At the start of this policy, we will tell you when it was last updated.

To stay up to date with any policy amendments or changes, please check this page regularly.

Contact us

Data Protection Manager

City Aviation House, London City Airport, London, E16 2PB DataProtectionqueries@londoncityairport.com

LCY is a company registered in England and Wales under company registration number 01963361 with its registered office at London City Airport, City Aviation House, Royal Docks, London, E16 2PB.

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