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Health conditions or disabilities

Support for travellers with health conditions or disabilities

Hidden Disabilities

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Passengers with a disability that’s not immediately apparent – such as dementia, autism or anxiety – are welcome to wear a Hidden Disabilities Sunflower lanyard in the airport. It’s a discreet way of letting our staff know you may need extra time or a helping hand.

You can pick up a free lanyard from the Information Desk in the main terminal – or ask for one(s) to be posted to you. Please email us at least 7 days in advance with the details below and we’ll take care of it.

  • Full name (incl. middle names)

  • UK address

  • Flight date and number(s)

  • Departure and/or arrival time

Autism

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If you or a travel companion is on the autism spectrum and would find it helpful for an LCY team member to accompany you through the airport, please request support in advance.

The terminal is less busy between 11am and 4pm. In the Departures lounge, you can find more seating and natural daylight along the quieter West Pier. We work with the National Autistic Society to help us improve the airport’s physical environment.

Dementia

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We understand that a bustling airport can feel stressful for people with dementia. Staff members in our Customer Experience, Terminal Front and Security teams have trained with the Alzheimer’s Society to become Dementia Friends, so we can help make your journey that bit easier. If you need support at the airport, contact us on customerfeedback@londoncityairport.com.

Colostomy Users

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Our security agents are trained by the Colostomy Association as part of their introductory and refresher courses. If you need support at the airport, contact us on customerfeedback@londoncityairport.com.

Parkinson’s

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If you need support at the airport, contact us on customerfeedback@londoncityairport.com.

For guidance see Travel advice from Parkinson's UK

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