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FAQs

About the Airport

I’m interested in working at London City. How do I apply?

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If you’d like to join our team, please take a look at careers at London City Airport.

How do I sign up to the LCY newsletter?

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Great idea! Sign up here to get the latest news, offers and flight information.

Airport Facilities

When is London City Airport open?

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Here are our full opening hours.

If you need particular information when we’re closed, please contact your airline directly.

Can I stay overnight at the airport?

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The airport closes at 10pm (22:00) or after the final flight arrival/departure, so passengers cannot stay during the night. If you need accommodation, there’s a wide choice of hotels near the airport.

Can I leave my bags at the airport?

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No, there is no Left Luggage facility in our terminal.

Help, I lost something at the airport or on a plane. How can I get it back?

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If you've lost an item on a recent visit to the airport or during a flight, we'll do our best to reunite you! Visit Lost Property at London City to file a lost item report or contact your airline directly.

Is there a baby feeding room at the airport?

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We don’t have a dedicated feeding room – please ask our team for access to the First Aid room in the main terminal before Security. Read more about travelling with children through London City Airport.

Is there a prayer room for passengers?

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No, we do not have a prayer room facility.

Are there smoking areas at the airport?

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The only designated smoking area is outside next to the terminal entrance. After you go through Security into the Departures lounge, there are no smoking areas.

Do you have a pay phone I can use?

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There are no public pay phones but if you need any assistance, just ask at the Customer Service information desk in the main terminal.

Does London City Airport have a business lounge?

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Currently we have no business lounge facility.

Do you provide free WiFi?

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We do – free and fast! Just connect to LCY free WiFI and register your details to gain access.

Learn more about WiFi.

Is there a viewing area at the airport?

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We have no dedicated viewing area within the airport. The best place to watch aircraft is opposite the runway, beside the Newham council building on the Royal Docks.

Do you offer shower facilities?

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There are toilet facilities throughout the airport, but no showers.

Is there a drinking water fountain?

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Yes, we do have a water fountain located by gate 7 but feel free to ask any of our food outlets to refill your water bottle – they’ll be happy to help.

What are my options for food and drink?

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You’re spoilt for choice…

Eat at London City Airport

What about shopping at the airport?

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You’ll find a huge range of goodies plus all the essentials you could ask for…

Discover shopping at London City Airport.

I have a tax refund form – how do I use it?

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From 1st January 2021 the UK Government ended the VAT refund scheme for all visitors to the UK. If you’re visiting the EU or non-EU, you can buy goods tax-free in store if you arrange for them to be shipped to your overseas address.

Baggage

My booking says I can drop my bags up to 24 hours before departure. Where can I leave them?

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There is no Left Luggage facility at London City, so unfortunately we cannot offer this service.

How much baggage can I check in?

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Baggage allowance varies per airline, so we recommend you check with your airline directly.

London City Airport has a maximum weight limit of 32kgs per item for checked-in luggage. Any item over this limit cannot be accepted. If you’re travelling with a large/heavy item such as a bike box, please notify your airline at least 72 hours before you travel.

What are the maximum dimensions of hand luggage I can carry through Security?

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Each item of passenger hand baggage may not be bigger than:

Length

Width

Depth

56cm max

45cm max

25cm max (including wheels, handles, side pockets etc.)

Can I get my ATA Carnet processed at LCY?

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Yes. Please note that if you’re travelling with an ATA Carnet and your departure is before 8am, you must give LCY Customs at least 24 hours’ notice, because they cannot process Carnets before this time. If you do not, your Carnet may not be processed and you may have to pay duty on your goods.

Car hire

Avis & Budget

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Big brand Avis and its low-cost sidekick Budget offer a wide choice of affordable vehicles with hundreds of convenient pick up and return points.

Hire with Avis

Hire with Budget

Europcar

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Expect competitive rates from this company with over 190 locations in the UK. Get one-way car hire to or from the airport from just £49 with Airport Connect.

Hire with Europcar

Hertz

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Popular for its vehicle selection and smooth service, Hertz offers exclusive discounts for members of the Air France-KLM loyalty programme Flying Blue.

Hire with Hertz

Check-in

How early can I check in before my flight?

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You can check in hold baggage two hours before your flight is due to depart. We recommend you confirm the latest check-in times with your airline.

Learn more about Check-in & bag drop.

Can I check in online?

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Most airlines let you check in online 24-48 hours before your flight so please check with your airline directly.

Learn more about Check-in & bag drop at London City Airport.

Can I use self check-in at the airport?

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Yes, you’ll find self-service kiosks just outside the airport entrance, next to the DLR station.

Learn more about Check-in & bag drop at London City Airport.

Flights

Where can I fly to from London City?

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Take your pick from over 30 exciting destinations across Europe!

Can I book flights on your website?

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How do I cancel or change a flight booking made on your website?

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Read more about how to cancel your booking or amend your booking – or contact the company you made the booking with directly. Please note making changes can incur extra costs.

How can I check when a flight is due to land or take off?

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For the latest flight status, view our live departures and arrivals board.

What happens if my flight is delayed or cancelled?

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Other

Can I exchange travel money at the airport?

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Does the Customer Service Information Desk accept cash payments?

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We cannot take cash payments, but we do accept all major credit cards.

Can I travel with guide dogs and other animals?

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We strongly advise you to contact your airline in advance to check if you can travel with a pet. Each airline has different requirements for domestic and international routes, and operates services on different types of aircraft, which influences whether or not they can accommodate pets.

Read more on travelling with Guide Dogs & Animals.

Parking

Can I pre-book parking at London City Airport?

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Pre-book online or call 0344 332 1237.

How do I change or cancel my parking booking?

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If your plans change, you can manage your parking booking here.

How much is on-site parking?

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Costs vary according to when you book and how long you stay. The earlier you book, the more you save!

Pre-book parking at London City Airport.

How much does it cost to park in the Pick Up zone?

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Price

Min/Hrs Stay

£4.50

0 - 10 min

£9.50

10 - 20 min

£14.50

20 - 30 min

£18.00

30 min - 1hr

£24.00

1hr - 2hrs

£34.00

2hrs - 4hrs

£45.00

4hrs - 8hrs

£72.00

8hrs - 24hrs

£72.00

24hrs +

Are there any parking restrictions at London City?

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You can drop passengers in front of our terminal building but may not wait in your vehicle on the forecourt or leave it unattended at any time. If you do, you may receive a penalty. We use automatic number plate recognition (ANPR) cameras to monitor traffic.

Read more about parking at London City Airport.

I’m a Blue-Badge holder – where can I park?

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Blue Badge holders get 30 minutes free parking in the Main On-site car park. Please take your Blue Badge to the Customer Service information desk in the terminal to have your ticket validated.

View the AccessAble guides to London City Airport.

I’ve got a parking query – how do I contact you?

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If you have any queries about parking at the airport, please contact:

Security & Border Control

Do I need a passport to enter the UK?

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If you’re arriving from outside the UK, you must have a passport that is valid for your entire stay in this country. On UK domestic flights, you can use a photo ID such as a driving licence.

Please check requirements with your airline before booking your flight.

Read more about border control when you enter the UK.

Do I need a visa to travel to the UK?

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You may need a visa, depending on which country you’re from.

Learn more at the UK Government website.

Is there a transfer area at the airport?

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There is no dedicated transfer area to wait in if you’re passing through LCY en route to another flight. After you arrive and clear Customs, please go through Security again and return to the Departures lounge. Remember to leave sufficient time between your flights.

How long does it take to pass through Security? Is there a fast-track lane?

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We don’t operate a fast-track service. On average, it takes around 5 minutes to pass through security.

Can I take liquids with me through Security?

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Our new CT scanners let you leave liquids and electronics in your hand baggage at the security check.

Please note the liquids allowance at other UK and European airports may differ from the one at London City.

Read more about security and baggage at London City.

Can I carry baby milk and/or food through Security?

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The Department for Transport rules allow you to take enough baby food to last the flight through Security search. The food or liquid may be screened and you may be asked to taste it.

What foods can I bring into the UK?

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There are rules for bringing food or animal products into Great Britain for your own use.

Find more here.

Can I travel with guide dogs and other animals?

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We strongly advise you to contact your airline in advance to check if you can travel with a pet. Each airline has different requirements for domestic and international routes, and operates services on different types of aircraft, which influences whether or not they can accommodate pets.

Read more on travelling with Guide Dogs & Animals.

Security Scanner FAQs

Why does LCY use body scanners?

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For everyone’s safety, scanning is required by Department for Transport and CAA regulations.

How do I use the scanner?

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Simply walk into the archway scanner and a security officer tells you where/how to stand. It only takes a few seconds for the scanner to produce an outline image.

How does the scanner work?

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Scanners use millimetre wave technology to produce an outline image of a passenger’s body, highlighting any concealed objects. The scan data is conducted by a computer algorithm and is not saved.

Is the scanner safe to use?

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All security scanners use millimetre wave technology which has no known health and safety risks. This is a very low-power non-ionising form of electromagnetic technology which emits a level of radiation many times lower than a mobile phone.

(Non-ionising radiation refers to electromagnetic waves which do not alter atoms in molecules by removing electrons).

Is my privacy protected?

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Yes. The scanner produces a generic image without distinguishing features and we do not keep the image.

Is there an alternative screening method?

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If you opt out of the security scanner, our staff carry out an enhanced hand-search in private which may involve the loosening and/or removal of clothing. The Department for Transport considers that this method offers the same level of security assurance as being screened by the walk-through scanner.

Are children or any other groups exempt from screening?

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No. No-one is exempt from scanning unless they are physically unable to stand in the scanner.

Special Assistance

Request Assistance

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If you need assistance while you're here, our trained team can help at every stage of the journey:

  • Getting to and from points of onward travel: taxi, car park, DLR or other public transport

  • Arrival at the airport before a flight: car park, drop-off area and Departures

  • Check-in and security screening procedures

  • Getting to the waiting lounge and departure gate

  • Baggage retrieval

  • Boarding and getting off the plane

  • Customs and immigration procedures

  • Getting to connecting flights when in transit, including help before and after Security

All our London City Airport staff who assist passengers, receive relevant training, in line with EU legislation. This includes disability awareness, disability equality and first-aid training, with annual refresher courses.

How to arrange airport assistance

Please tell your airline, tour operator or travel agent what kind of help you'll need. You can do this when you book your flight, or up to 48 hours before you travel.

If you can't book assistance before you get here, please go to the Information Desk in the terminal - our staff are always ready to help.

For more information on Special Assistance at London City Airport, please call +44 (0)20 7646 0000.

Getting around with AccessAble

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London City Airport has worked with AccessAble, the leading provider of access information for disabled people in the UK, to create detailed guides of the airport aimed at making travel easier.  Click here to view all the guides.

Click here to view the AccessAble parking at London City Airport guide.

Mobility Equipment

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You are welcome to travel with your own mobility equipment such as electric wheelchairs but you are advised to notify your airline in advance.

When booking your flight, your airline will advise you on how to prepare your mobility equipment for the journey.

If you are flying with your own equipment, you can take it, if appropriate, up to the aircraft .

SD2 wheelchair

If you are not travelling in your own wheelchair, this is the type of chair that will be used within the terminal building, with a seat with of 20 inches, equipped with seat cushion.

Aisle Chairs

Narrow enough for to fit the aisle of the aircraft, smaller aisle chairs are used for passengers who need assistance getting onto the aircraft and into the aircraft seat.

Bulmor Front Bull Ambilift

The passenger cabin can be lowered completely to the ground. This speeds up the entire boarding process and offers space for two wheelchairs and one attendant each.

  • There is a weight restriction on our equipment. Our ambilift and aisle chair is only capable of lifting and carrying a maximum weight of 150kg.

Other Assistance

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If you or someone you are travelling with might need assistance, you can request a special lanyard to wear so that our staff can help you further as you travel through the airport. You can pick one of the lanyards from the Information Desk at the Terminal building terminal – or ask for one(s) to be posted to you.

Please email us at least 7 days in advance with the details below and we’ll take care of it.

  • Full name (incl. middle names)

  • UK address

  • Flight date and number(s)

  • Departure and/or arrival time

Sunflower Lanyards

The sunflower lanyard will not give you fast track rights but it will just inform staff that patience, care and a bit more attention maybe required.

Business Disability Forum

Our teams collaborate with all kinds of organisations to find ways we can offer every passenger the best possible travel experience.

To keep improving, we hold a Passengers with Restricted Mobility (PRM) and Hidden Disabilities Forum every quarter to gather feedback from charities and disability organisations.

The purpose of the forum is to provide the airport with feedback on how we can improve the service we provide to passengers with reduced mobility and hidden disabilities. The minutes from the last meetings are available here:

Autism

London City Airport has been working with the National Autistic Society to find out what they think of the way we do things and how we can improve the physical environment in the airport. The National Autistic Society has advice for those travelling with children or adults with autism (autism.org.uk).

If either yourself or someone you are travelling with is on the autistic spectrum, please let us know in advance by emailing customerfeedback@londoncityairport.com and we will arrange for a member of our team to join you and walk you through to your departure gate.

Once you are in the departure lounge and you are waiting for your flight you can head to the airport's West pier which has additional seating. The area is much quieter and has natural daylight.

Passengers with dementia

Airports can be noisy and confusing places and if you have dementia the experience is often a stressful one. London City Airport has worked with the Alzheimer’s Society to roll out the Dementia Friends scheme across the airport.

Dementia Friends is the biggest ever initiative to change people’s perceptions of dementia, aiming to transform the way the nation thinks, acts and talks about the condition.

The Alzheimer’s Society has also produced a downloadable document with information on planning your holiday and making the journey.

Travelling with a colostomy

Together with the Colostomy Association, London City Airport has delivered relevant training to all our security staff. The training is now part of all our introductory and refresher courses for security agents.

If you require any special assistance, please let us know in advance by emailing customerfeedback@londoncityairport.com.

Parkinson's

Parkinson's UK offers advice for travellers online.

Other useful information

Please note, for operational reasons, at times you may be asked to wait at the landside assisted travel seating area.

If you need more information, email us or come and speak to us at the Information Desk on arrival.

General Advice

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Security screening

If you require any additional support while going through Security please email us in advance at customerfeedback@londoncityairport.com. We will be able to arrange fast-track security screening as well as separate or alternative screening. If you are using an airport wheelchair and wish to walk through the archway, you're welcome to do so. Please note, we have state of the art CT scanner technology in operation at London City Airport, this means that you can keep all your belongings in your hand luggage and there is no need to take anything out.

Gates

Please remember to check your gates on the flight information screens and remember that the gate number can change at short notice. You can also check departure gates with your airline at check-in. most of the gates are a short walk from the main departure lounge. Gates 9,10,12,14 are the furthest away.

Reserved seating There is an assisted travel seating area both landside and in the main departure lounge where you will find reserved seating. There is also space for wheelchair users to use this space.

Other useful links

Assistance Dogs

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We welcome passengers who travel with assistance dogs at the airport; there are a few things that you need to organise prior to departure.

Any dogs travelling out of the UK must be micro-chipped, fully vaccinated and need to be registered with the European Pets Travel Scheme (PETS). To find out more or register for the PETS scheme, please click here.

It is also important that you notify your airline that you are travelling with an assistance dog at least 48 hours prior to travelling.

For further information on travelling with assistance dogs, go to the guide dogs website.

Staff Training and Training Record

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In accordance with EC 1107/2006 and ECAC Doc 30, staff providing assistance to passengers, and staff in direct contact with the travelling public, will be provided with appropriate training including disability awareness and disability-equality training. London City Airport also provides first-aid training to all of its PRM (Passengers with Restricted Mobility) agents and refresher training to all staff.

Our customer-facing staff have had specialist training on assisting passengers with non-visible disabilities to ensure passengers have a seamless journey through the airport. The training was delivered by an expert not-for-profit organisation called Business Disability Forum.

Getting To And From The Airport

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By public transport

  • Docklands Light Railway (DLR). There is a lift available from DLR platforms to the Terminal building

  • Buses. Step-free wheelchair access is available on the buses serving the airport

  • Black taxis, chauffeur cars and mini cabs. Black taxis with built-in wheelchair access are available just next to the airport entrance, or you can arrange mini cabs or chauffeur cars in advance online.

Visit Transport for London for more information on accessible public transport in the capital.

By car

London City Airport offers 30 minutes of free parking to Blue Badge holders, please follow signs to the Pick Up Area. If you are being dropped off by car, a convenient place to do so is is the Drop Off Area in front of the Terminal building.

Passenger Pick up, Long Stay car park and Car hire

Our Drop off, Pick up, Long Stay parking and Car hire are accessible from the west via Connaught Bridge and east via Redgrave Bridge/Albert Road.

For more information on parking at the airport, please click here.

How Are We Doing?

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Can’t see the form? Click the green cookie on the bottom left hand side of the page and select all options to enable the form to appear.

Transport

I need assistance to get around the airport. How do I arrange it?

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To make your time here as comfortable as possible, we strongly advise you to pre-book special assistance via your airline when you book your flight. At the airport our Customer Service team will do all they can help but may be fully booked in advance, so unfortunately we cannot guarantee this service.

For more details, please contact Customer Services on +44 (0)20 7646 0000 or read about assisted travel at London City Airport.

How do I get to the airport?

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For everything you need to know, read getting to and from London City Airport.

Is there a shuttle service between London airports?

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There are no direct shuttles between London City and other London airports, but you’ll find plenty of public transport connections on our doorstep.

How long is the journey from the airport into London?

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It takes just 21 minutes on the DLR (Docklands Light Railway) to get to Bank station in central London.

Can I take a bus into the city?

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We recommend using the Docklands Light Railway (DLR) and London Underground for the quickest, easiest route into the centre. Read more on getting to and from London City Airport.

Where can I buy an Oyster Card?

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You can pre-buy tickets and Oyster cards online before you travel to London. They are not sold at the DLR ticket desk beside our terminal exit.

Can I walk to the ExCeL centre from the airport?

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Yes, it takes 15 to 20 minutes to walk from our terminal.

Where is the Pick Up area at the airport?

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Our Pick Up area is in the Short Stay car park and charges apply. Vehicles are not allowed to wait on the forecourt next to the terminal building. We use Automatic Number Plate Recognition (ANPR) cameras so you may receive a penalty.

Can I get a taxi at the airport?

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Of course – there’s a black cab taxi rank just outside the terminal entrance. Or you can pre-book a licensed minicab or executive car to collect you from the pick-up area in the Short Stay car park.

Can I rent a car at the airport?

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Absolutely. Book ahead online or visit the car rental desks next to the terminal when you arrive.

Wifi FAQs

What equipment do I need to access LCY Free Wi-Fi network?

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Any Wi-Fi enabled device such as smart phone, laptop or tablet device.

I'm having trouble connecting. Where can I get help?

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If you can't connect, you may need to change the settings within your browser. Please ask one of our Customer Service team who operate throughout the terminal if you need assistance connecting to LCY's Free Wi-Fi service.

Can I roam on the LCY Wi-Fi network?

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Yes, once logged on LCY Free Wi-Fi you will be able to use the service throughout LCY airport terminal.

Can I use my device to make phone calls?

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Yes. Services such as Skype or voice messenger will allow you to make phone calls. Please note, charges may apply, please check with your service provider.

Can I receive and send large files?

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We recommend that you limit emails and attachments to 10MB.

How fast is the Wi-Fi network?

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The speed you get depends on the number of users and how heavily they are using the service, using LCY Free Wi-Fi you can expect on average about 16 Mb/s.

Is LCY's Wi-Fi "family friendly"?

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Yes. The Wi-Fi service uses third-party filtering software. This means that it will automatically block access to certain types of websites and content which is deemed as inappropriate.

How secure is LCY's Wi-Fi?

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Ours is one of the most secure public Wi-Fi networks. It uses 256 Bit SSL encryption to protect your data. No public network is fool proof. Ensure you do your best to protect yourself and your device:

  • Install robust anti-virus software and a personal firewall on your device. Keep anti-virus software up to date

  • Protect your device with a password

  • Never leave your device unattended; if necessary, lock it

  • Keep credit or debit-card details hidden from view

  • Make sure that a website is secure before you input financial details. Check for the padlock icon on your browser

  • If you're connecting to your own corporate network, use a secure VPN (virtual private network)

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