Big brand Avis and its low-cost sidekick Budget offer a wide choice of affordable vehicles with hundreds of convenient pick up and return points. Hire with Avis Hire with Budget

Expect competitive rates from this company with over 190 locations in the UK. Get one-way car hire to or from the airport from just £49 with Airport Connect. Hire with Europcar

Popular for its vehicle selection and smooth service, Hertz offers exclusive discounts for members of the Air France-KLM loyalty programme Flying Blue. Hire with Hertz

CAA regulations allow passengers to bring enough baby food and milk for your journey. Your ‘journey’ is defined as the start of the trip at London City Airport to your end destination without a break, including direct connecting flights and transfers. Connecting flight? Bring proof (onward tickets/hotel bookings) for faster security & more baby food/milk allowed. No Thermos/Metal flasks allowed with any liquid in – they are allowed empty. Please note, hot water is also available at LCY and on all flights.

London City Airport FAQs | London City Airport

About the Airport

I’m interested in working at London City. How do I apply?

How do I sign up to the LCY newsletter?

Airport Facilities

When is London City Airport open?

Can I stay overnight at the airport?

Can I leave my bags at the airport?

Help, I lost something at the airport or on a plane. How can I get it back?

Is there a baby feeding room at the airport?

Is there a prayer room for passengers?

Are there smoking areas at the airport?

Do you have a pay phone I can use?

Does London City Airport have a business lounge?

Do you provide free WiFi?

Is there a viewing area at the airport?

Do you offer shower facilities?

Is there a drinking water fountain?

What are my options for food and drink?

What about shopping at the airport?

I have a tax refund form – how do I use it?

Baggage

My booking says I can drop my bags up to 24 hours before departure. Where can I leave them?

How much baggage can I check in?

What are the maximum dimensions of hand luggage I can carry through Security?

Can I get my ATA Carnet processed at LCY?

Car hire

Avis & Budget

Europcar

Hertz

Check-in

How early can I check in before my flight?

Can I check in online?

Can I use self check-in at the airport?

Flights

Where can I fly to from London City?

Can I book flights on your website?

How do I cancel or change a flight booking made on your website?

How can I check when a flight is due to land or take off?

What happens if my flight is delayed or cancelled?

Hand luggage and hold luggage

Check below to see which items are allowed/not allowed in hand luggage and hold luggage. Please note this is not an exhaustive list.

Baby milk

Other

Can I exchange travel money at the airport?

Does the Customer Service Information Desk accept cash payments?

Can I travel with guide dogs and other animals?

Parking

Can I pre-book parking at London City Airport?

How do I change or cancel my parking booking?

How much is on-site parking?

How much does it cost to park in the Pick Up zone?

Are there any parking restrictions at London City?

I’m a Blue-Badge holder – where can I park?

I’ve got a parking query – how do I contact you?

Security & Border Control

Do I need a passport to enter the UK?

Do I need a visa to travel to the UK?

Is there a transfer area at the airport?

How long does it take to pass through Security? Is there a fast-track lane?

Can I take liquids with me through Security?

Can I carry baby milk and/or food through Security?

What foods can I bring into the UK?

Can I travel with guide dogs and other animals?

Security Scanner FAQs

Why does LCY use body scanners?

How do I use the scanner?

How does the scanner work?

Is the scanner safe to use?

Is my privacy protected?

Is there an alternative screening method?

Are children or any other groups exempt from screening?

Special Assistance

Request Assistance

Getting around with AccessAble

Mobility Equipment

Other Assistance

General Advice

Assistance Dogs

Staff Training and Training Record

Getting To And From The Airport

How Are We Doing?

Transport

I need assistance to get around the airport. How do I arrange it?

How do I get to the airport?

Is there a shuttle service between London airports?

How long is the journey from the airport into London?

Can I take a bus into the city?

Where can I buy an Oyster Card?

Can I walk to the ExCeL centre from the airport?

Where is the Pick Up area at the airport?

Can I get a taxi at the airport?

Can I rent a car at the airport?

Wifi FAQs

What equipment do I need to access LCY Free Wi-Fi network?

I'm having trouble connecting. Where can I get help?

Can I roam on the LCY Wi-Fi network?

Can I use my device to make phone calls?

Can I receive and send large files?

How fast is the Wi-Fi network?

Is LCY's Wi-Fi "family friendly"?

How secure is LCY's Wi-Fi?