Special Assistance

Other Assistance

If you or someone you are travelling with might need assistance, you can request a special lanyard to wear so that our staff can help you further as you travel through the airport. You can pick one of the lanyards from the Information Desk at the Terminal building terminal – or ask for one(s) to be posted to you.

Please email us at least 7 days in advance with the details below and we’ll take care of it.

• Full name (incl. middle names)
• UK address
• Flight date and number(s)
• Departure and/or arrival time

Sunflower Lanyards

The sunflower lanyard will not give you fast track rights but it will just inform staff that patience, care and a bit more attention maybe required.

Business Disability Forum

Our teams collaborate with all kinds of organisations to find ways we can offer every passenger the best possible travel experience.

To keep improving, we hold a Passengers with Restricted Mobility (PRM) and Hidden Disabilities Forum every quarter to gather feedback from charities and disability organisations.

The purpose of the forum is to provide the airport with feedback on how we can improve the service we provide to passengers with reduced mobility and hidden disabilities. The minutes from the last meetings are available here:

London City Airport PRM and Hidden Disabilities Forum 28th July 2021

London City Airport PRM and Hidden Disabilities Forum 22nd March 2021

London City Airport PRM and Hidden Disabilities Forum 3rd October 2019

LCY's PRM and Hidden Disabilities Forum 13th September 2018

LCY's PRM and Hidden Disabilities Forum 14th June 2018

LCY's PRM and Hidden Disabilities Forum 15th March 2018.

LCY's PRM and Hidden Disabilities Forum 24th January 2019.

LCY's PRM and Hidden Disabilities Forum 1st May 2019.

Autism

London City Airport has been working with the National Autistic Society to find out what they think of the way we do things and how we can improve the physical environment in the airport. The National Autistic Society has advice for those travelling with children or adults with autism here.

If either yourself or someone you are travelling with is on the autistic spectrum, please let us know in advance by emailing [email protected] and we will arrange for a member of our team to join you and walk you through to your departure gate.

Once you are in the departure lounge and you are waiting for your flight you can head to the airport's West pier which has additional seating. The area is much quieter and has natural daylight.

Passengers with dementia

Airports can be noisy and confusing places and if you have dementia the experience is often a stressful one. London City Airport has worked with the Alzheimer’s Society to roll out the Dementia Friends scheme across the airport.

Dementia Friends is the biggest ever initiative to change people’s perceptions of dementia, aiming to transform the way the nation thinks, acts and talks about the condition.

The Alzheimer’s Society has also produced a downloadable document with information on planning your holiday and making the journey.

Travelling with a colostomy

Together with the Colostomy Association, London City Airport has delivered relevant training to all our security staff. The training is now part of all our introductory and refresher courses for security agents.

If you require any special assistance, please let us know in advance by emailing [email protected].

Parkinson's

Parkinson's UK offers advice for travellers online.

Other useful information

Please note, for operational reasons, at times you may be asked to wait at the landside assisted travel seating area.

If you need more information, email us or come and speak to us at the Information Desk on arrival.