Special Assistance

If you need any extra support to use the airport, we can help

Find out about services and facilities for people with disabilities or special needs including how to obtain a sunflower lanyard.

General Advice

Avoiding peak times

The majority of our passengers travel during the peak times of 07.00-10.00am and 4.00pm-8.00pm so, to avoid the crowds, and if you have flexibility on travel times, you may want to consider travelling at off-peak periods such as late morning, lunchtime and early afternoon.

Security screening

If you require any additional support while going through Security please email us in advance at assistance@londoncityairport.com. We will be able to arrange fast-track security screening as well as separate or alternative screening.

Hearing difficulties

Portable hearing loops are available for passengers. Please speak to us at the Information Desk or email us assistance@londoncityairport.com for further information.

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